Shipping policy

At HOUSE OF FALAH, we are committed to ensuring your order is processed and delivered as efficiently as possible.

Order Processing

All orders are processed and dispatched within 48–72 hours after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

During product launches, promotional events, or periods of high order volume, processing times may be extended. If this occurs, we will make reasonable efforts to keep customers informed.

Shipping Time

Once your order has been dispatched, delivery times depend on your location and the courier service.

Estimated delivery times are:

Metro Cities: 2–5 business days
Other Cities & Towns: 3–7 business days
Remote Locations: 5–10 business days

Please note that these are estimates and are not guaranteed.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation along with tracking details via the contact information provided during checkout.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before your order is confirmed.

Any promotional free shipping offers will be clearly mentioned on our website.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

HOUSE OF FALAH is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete addresses provided by the customer.

Delivery Delays

While we aim to deliver every order on time, delays may occasionally occur due to circumstances beyond our reasonable control, including but not limited to:

Courier service delays
Weather conditions
Natural disasters
Public holidays
Government restrictions
Transportation disruptions

HOUSE OF FALAH is not liable for such delays.

Failed Delivery Attempts

If a delivery cannot be completed due to customer unavailability or an incorrect address, the courier may attempt redelivery or return the package to us.

Any additional shipping costs incurred for re-shipment may be the responsibility of the customer.